Cancellation and Refund Policy

If for some reasons, a customer is not satisfied with our services or need just to cancel, below are cancellation and refund procedures to be followed:

1.      Before the services is done = 10% deductions

2.      For ongoing project/services

a.       Domain registration will fall under domain registration policy

b.      Website hosting will fall under website hosting policy

c.       For website design the following conditions applies

i.      All bought third parties scripts or software will be borne by 100% by the customer

ii.      The design costs equal to 10% + the %age of work done will be deducted to cover labor and any other disturbances cause in the course of implementing the project

3.      Completed projects/services

a.       No refunds are made for completed work under specified agreement and terms of service

Domain cancellation and refund policy

Once the domain is registered, cancellation is not possible until next anniversary. Customers are encouraged to think deeply before submitting the domain name(s) for registration

If the registrant wrongly registered a domain, then the customer will be liable for 100% refund or registering an alternative domain name(s)

Domain cancellation is done 60 days before new billing cycle. No refund is made only cancellation is done to retain the domain name(s)

Websites hosting cancellation and refund policy

Website hosting cancellation is done at least 60 days before the next hosting bill cycle. Customers are encouraged to research our services before placing the website hosting order.  No refund is made only cancellation is done to retain the domain name(s)

If our hosting is proofed beyond reasonable doubt that server are down and out of order, a proportionate refund (remained total days of hosting/total billing cycle days) x paid hosting fee will be refunded to the customer to enable him start a new website hosting with other service providers.

NB: NO refund under any condition shall be processed if a customer fails to comply with our “Terms and Conditions”.

All refund are made upon formal cancellation request through a supplied Cancellation and Refund Requisition Form

Cancellation and Refund Requisition Form

Invoice or receipt No. ………………… Invoice or receipt Date. …………………………………..

Invoice Due Date. ………………… Invoice or receipt Total Amount. ……………………………..

Invoice or receipt Amount Paid. ………………………………………………..

Official Full Name (Name appeared on the invoices or receipt)

………………………………………………………………………………………………………

Physical Location:

………………………………………………………………………………………………………

………………………………………………………………………………………………………

Country: ……………………………………………….. Postal Code: ……………………………..

State/ Region/County: ………………………………………………..

Official Email Address (Email address appeared on the invoices or receipt)

………………………………………………………………………………………………………

Official Telephone number: (Tel. No. appeared on the invoices or receipt)

………………………………………………………………………………………………………

Official Website: (website address appeared on the invoices or receipt)

………………………………………………………………………………………………………

Cancelation Date: ………………………………………………..

Cancellation Reasons: (Optional: this will help us improve our services)

………………………………………………………………………………………………………

………………………………………………………………………………………………………

For office use only

The customer fall under this category

1,        2(a),        2(b),        2(c)(i)        2(c)(ii)        3(a)

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